FREQUENTLY ASKED QUESTIONS
1. Why prefer LMHS as your off-shore Medical Billing Process Support Office?
• We are smart workers with immense experience in End - End medical billing process.
• Quality work within the committed Turn around time.
• Evaluate us through our monthly performance reports.
• Our office in US addresses all your concerns related to contracts and legalities.
We just don’t work but we work with an objective to significantly increase your average monthly collection which is what we believe is true Client satisfaction.
2. In what way is your process superior?
• Land Marvel Health Source can handle all types of specialty including Anesthesia, Oncology, Infertility, Obstetrics and Gynecology.
• LMHS Identifies Global Issues and builds Business Rules which is periodically updated to clients in order to prevent future denials.
• LMHS do appealing on denied claim after a complete review and do reimbursement analysis on paid claims to identify incorrect payment.
3. What is my advantages with LMHS when compare to other off-shore Medical Billing Companies?
LMHS can provide you the best service across Medical billing Industry with
• Quality of service
• Attractive pricing structure
• High infrastructure and Maximum revenue generation
• More work with less expenditure
• Maximum collections
• Significantly cuts overall expenses and sets you free from investing in Man power and Technical Resources
4. Do you handle Old Accounts Receivables?
Yes, We expertise in handling all kinds of Old A/R in your existing software without transporting or disturbing your existing data.Infact we suggest most of our clients to start off with Old A/R to make them understand the quality of service, Increased Collections from aging claims and to feel the difference between LMHS and others.
5. How do you handle Outstanding Claims?
We segregate electronic and Paper claims separately. We consider all 14 or more days old electronic claims and 27 or more days old paper claims as outstanding and follow-up with insurance very immediately.
6. What do you do about denials?
Our dedicated analysis team having an exposure in identifying Medical Billing pitfalls, which basically inhibits the regular collection and immense experience in CAPA (Corrective Action and Preventive Action), immediately helps reduce ratio of claims denial and significantly increases your monthly collections.
7. What LMHS can offer?
LMHS offers you End-To-End Medical Billing Services or Partial Practice Management which is customized based on your requirement.
The Services are not limited to Medical Coding; Patient Registration; Insurance Billing; Cash Application; Insurance Follow-up and Accounts Receivables Management; Insurance Billing updates and reimbursement guidelines.
Apart from these regular services we provide an additional services like
• Practice Revenue Cycle Management
• Increase Patient Volume
• Periodical MIS Reports
• Fee schedule analysis
8. Is it a must for me to change the billing software?
As we are experienced in various billing software, changing of software does not required at all and we would be able to provide a quality of service by using your current billing software itself.
9. I am concerned about security of my data, how do you address it?
All transactions are absolutely confidential Data Transfer between your office and LMHS is through a secure SSL 128 bit encryption protocol (Same level security as insurance companies and banks use)
10. I already have backlog of A/R in my current Billing Software. How do I get along with that?
We consider your old A/R as primary concern and our skilled staffs have expertise in handling Old Accounts Receivables across various billing software. We segregate the Old AR and the current claims separately and work accordingly based on client requirements.
11. What about HIPAA Compliance?
LMHS complies with all privacy and systems related provisions. All claims transactions confirm with HIPAA standards as they are implemented by clearing house.
12. Is LMHS services are limited to any geographical area?
No. Since we can pick up your superbills and EOB's via scanner and Internet access connected to your computer, we are not limited to any geographical area..